Features

As SIRIOS is an 'add on' to OTRS, it ships with all features you should expect of a modern trouble-ticket system. The needs in professional incident handling differ from classic trouble ticket handling. While discussing these different requirements with OTRS, OTRS decided to adopt some of SIRIOS' features which resulted in a complete rewrite of the OTRS core system. The SIRIOS package contains an adjustable look-and-feel, especially designed to increase effectivity in incident response. Further modules are part of the SIRIOS project expanding its functionality in different tasks.

Since SIRIOS is a software for dealing with sensitive data, it was developed with security in mind. As a result it comes without any kind of active elements like JavaScript and has sophisticated built-in filters to prevent Cross-Site-Scripting (XSS) attacks. Other important features of the core system:

  • A flexible role concept for access rights management
  • A workflow engine with the ability to define individual tasks
  • Support for PGP and S/MIME
  • Automated escalation of tickets
  • A customer database providing detailled contact information
  • Native language support
  • Platform independency allows you to chose the OS of your choice (e.g. Linux, Unix, Windows) as long as it supports Apache, Perl and MySQL.
  • A statistics module is also available

Available Modules

  • An incident tracking module which is compatible with the IODEF standard
  • Central repository for any kind of data (e.g. logfiles, exploits, binaries)
  • A Vulnerability database, which is able to import data from CVE and OSVDB
  • Advisory authoring and publishing system -- which is fully compatible with the EISPP standard
  • A category tree for IT products
  • A module to monitor changes in online ressources
  • An IDMEF viewer